Service

Spare parts

  • Cameras

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    We primarily use cameras of the manufacturer Basler. This is the first manufacturer with a three-year warranty on cameras.
    Here you can find information about discontinued products from Basler

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  • Lighting

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    The standard models of Advanced Illumination are available within 1-2 weeks. All other models can have delivery times of up to 6 weeks. Please contact us for your individual case.

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  • Embedded Systems

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    For our Embedded Systems it is possible that, after launching and instruction through us, to recover an existing configuration by your own on a replacement device. For critical applications it is recommended to store a replacement device to avoid or at least reduce failure times.
    Here you find information on discontinued Matrox Imaging products.
    Information on the warranty terms of Matrox Imaging products can be found here.

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Emergency service

During office hours you can always contact us under the central number +49 (0)9131 6125010.

If the operation of your plant requires high availability, please talk to us about a service contract.


Downloads

Info, software and documentation…