Support

Consulting

Based on our many years of experience in the field of digital image processing as well as your specific customer wishes, we can arrange a consulting appointment with you – regardless of a subsequent order placement.

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We can often say straight away whether and how a task can be solved. For more complex tasks, we offer you a feasibility study. This increases your planning reliability and benefits in time and financially during implementation.

We are also happy to accompany your project in the long term if you want to realize it with your own staff and thus build up in-house competence: from the procurement of the image processing equipment to training your employees up to assistance with software development.

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Concept planning

Before planning a new system, the basic analysis of the actual situation and the future requirements for the desired vision system is needed.

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On site, we get a thorough picture of the operating environment.

After that, we can usually present you with a detailed offer.

For complex tasks, we develop a realization concept together with the customer. Our many years of experience in the fields of image processing and software development are incorporated into a well-founded solution model.

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Development

We develop our vision systems either on a Windows PC basis with programming languages such as C++ and C or, especially in the embedded area, with the flowchart-based development environment Matrox Design Assistant (-> Videos).

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We can also build on decades of experience with development tools such as Microsoft Visual Studio and Matrox Imaging Library (MIL).

For our customers, we also create application-specific software modules that can perform various tasks:

    • Connection to the customer’s IT environment (data import, export, database connection, control communication)
    • Integration of special devices (RS232,TCP/IP, fieldbus systems)
    • Adapted user interfaces and visualization (HMI devices, monitoring in the control station)

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Commissioning

We take enough time on site – depending on the project one day or several weeks.

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The careful launching of a new system prevents unwanted surprises.

Depending on the system, numerous tasks have to be fulfilled:

    • Assembly and adjustment
    • Software configuration
    • Testing
    • Start-up support
    • Instruction and training of your employees

Of course, these processes are logged in detail by us and you receive from us all documents that are necessary for the operation of the plant. All technical information is archived with us and is quickly available even after years.

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Customer support

You can contact our support by email or phone at +49 (0)9131 6125010

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Remote maintenance is also possible by appointment.

Technical information and updates can be found in our download area.

Our medeaLAB PC software systems include two years of update service and support.

We are also happy to make you an offer for a long-term, individual service contract.

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